Privacy Policy

1. Introduction

UnitePro ERP ("UnitePro", "we", "us" or "our") provides a unified, AI-first ERP platform for manufacturers, distributors and product businesses. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit unitepro.ai, use our applications, or otherwise interact with us (collectively, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties:

• Information you provide — name, business name, email address, phone number, role, and any details you submit through demo requests, free-trial sign-ups, contact forms or support tickets.
• Account & usage data — content, records and configuration you create within the ERP, along with logs of features used, actions taken and timestamps.
• Technical data — IP address, device and browser type, operating system, referring URLs and similar diagnostic data collected automatically.
• Cookies & analytics — identifiers set through cookies and similar technologies to operate the site and understand how it is used (see Section 5).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain and improve the Services;
• Set up and manage demos, free trials and accounts;
• Respond to enquiries, provide customer support and send service-related communications;
• Send product updates, offers and marketing where you have opted in (you may unsubscribe at any time);
• Monitor usage, prevent fraud and abuse, and ensure security and reliability;
• Comply with legal obligations and enforce our terms.

4. Legal Bases for Processing

Where applicable law requires, we process personal information on the following bases: performance of a contract with you; your consent; our legitimate interests in operating and improving the Services; and compliance with legal obligations. You may withdraw consent at any time without affecting prior processing.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the site functioning, remember preferences and measure performance. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

6. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers — vendors who host infrastructure, send communications, process payments or provide analytics on our behalf, under confidentiality obligations;
• Legal & compliance — authorities or parties where required by law, regulation, legal process or to protect rights, safety and property;
• Business transfers — in connection with a merger, acquisition, financing or sale of assets, subject to this policy.

7. Data Security

We implement administrative, technical and organisational measures designed to protect your information, including encryption in transit, access controls and regular reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. When no longer required, we delete or anonymise it.

9. Your Rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023 and, where relevant, the GDPR), you may have the right to:

• Access, correct or update your personal information;
• Request deletion of your personal information;
• Object to or restrict certain processing;
• Withdraw consent and opt out of marketing communications;
• Request a copy of your data in a portable format.

To exercise these rights, contact us at sales@unitepro.ai. We will respond within the timeframes required by applicable law.

10. International Data Transfers

Your information may be processed and stored in countries other than your own. Where we transfer data internationally, we take steps to ensure it is protected in accordance with this policy and applicable law.

11. Children's Privacy

The Services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

12. Third-Party Links

The Services may contain links to third-party websites or services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above. Material changes may be communicated through the Services or by other appropriate means.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• UnitePro ERP
• 9th Floor, Tower-D, UNITECH CYBER PARK, Durga Colony, Sector 39, Gurugram, Haryana 122003
• Email: sales@unitepro.ai
• Phone: +91-9810206667